Forward Deployed Automation Engineer (FDAEs)

Location: Guatemala Work Model: Hybrid Type: Full-time

LAST DAY TO APPLY: FRIDAY, AUGUST 7TH, 2026 AT 11:59 PM

WHAT WE’RE LOOKING FOR

We are looking for Forward Deployed Automation Engineers who thrive at the intersection of engineering, operations, and automation.

This role is designed for experienced engineers who want to build real solutions that directly improve operational performance, not just develop software in isolation. You will work closely with Workforce Management (WFM) and Operations teams on the operations floor, identifying inefficiencies and rapidly developing automation solutions that eliminate manual work, improve decision-making, and increase productivity.

Forward Deployed Engineers operate within agile Lean Pods, collaborating daily with operations leaders, Team Leads, and subject matter experts. By embedding directly within operational environments, you will gain a deep understanding of workflows and iteratively build automation solutions that deliver measurable business impact.

In addition to building automations, this role plays a key part in enabling operations teams to build their own automations. You will guide and support Team Leads and operational staff in developing simple automation solutions, helping foster a culture of continuous improvement and innovation.

This role requires engineers who are strong builders, independent problem solvers, and effective communicators. You will be expected to navigate complex operational environments, translate real-world problems into technical solutions, and clearly communicate the impact of your work to both operational and leadership audiences.

KEY RESPONSIBILITIES

BUILD HIGH-IMPACT AUTOMATIONS

Design, develop, and deploy automation solutions that eliminate manual work and improve operational efficiency across Workforce Management and operational processes.

OPERATE AS A FORWARD DEPLOYED ENGINEER

Work directly with operational teams on the operations floor to observe workflows, identify inefficiencies, and uncover automation opportunities.

RAPID PROTOTYPE-TO-PRODUCTION DEVELOPMENT

Build functional prototypes quickly, test them with SMEs and operational teams, and iteratively refine solutions until they are ready for production deployment.

DEVELOP TIER 1–2 AUTOMATIONS

Create scripts, RPA workflows, data pipelines, and integrations that automate operational tasks such as reporting preparation, data extraction, scheduling administration, and operational monitoring.

Operational Process Discovery

Observe operational workflows directly on the operations floor, partnering with Team Leads and analysts to identify repetitive tasks, reporting bottlenecks, and manual processes suitable for automation.

APPLY INTELLIGENT AUTOMATION APPROACHES

Leverage RPA, scripting, APIs, data integrations, and Agentic AI approaches to build intelligent automation solutions capable of handling complex workflows.

COLLABORATE CLOSELY WITH OPERATIONS

Maintain daily interaction with Team Leads, analysts, and operational SMEs to gather feedback and continuously refine automation solutions through iterative development.

ENABLE CITIZEN AUTOMATION

Support and guide operational leaders in building their own simple automations, helping scale automation capabilities across the organization.

TEACH AND MENTOR AUTOMATION PRACTICES

Promote automation thinking and best practices within operations by coaching teams and encouraging innovation at the frontline level.

BUILD BUSINESS IMPACT CASES

Quantify the operational impact of automation initiatives by measuring time savings, productivity improvements, and efficiency gains. Develop business cases demonstrating ROI and operational value.

PRESENT SOLUTIONS AND OUTCOMES

Communicate automation opportunities, prototypes, and results clearly through presentations, demos, and documentation for both operational and leadership audiences.

ENSURE AUTOMATION RELIABILITY AND QUALITY

Validate automation outputs through sandbox testing and SME validation, ensuring production deployments are stable and reliable.

TECHNICAL EXPECTATIONS

Candidates for this role should demonstrate strong engineering capability across automation, integration, and data systems.

PROGRAMMING & AUTOMATION

Strong proficiency in

• Python (preferred)

• PowerShell or similar scripting languages

• Automation frameworks and workflow orchestration tools

Experience developing automation solutions using platforms such as

• UiPath

• Automation Anywhere

• Power Automate

• Custom automation frameworks

DATA & INTEGRATION

Strong experience with

• SQL and data querying

• Data transformation and automation pipelines

• API integration and service-based architectures

• REST APIs and system integrations

CLOUD & INFRASTRUCTURE

Experience working with modern engineering environments such as

• AWS, Azure, or GCP

• Docker or containerized workflows

• CI/CD pipelines

• Cloud-based automation architectures

APPLIED AI & INTELLIGENT AUTOMATION CAPABILITY

You must demonstrate a strong capability and eagerness to implement modern AI-driven automation approaches. We expect candidates to have practical knowledge of, or demonstrated ability to rapidly adapt to:

• API integration with modern LLMs (OpenAI, Gemini, etc.)

• Retrieval-Augmented Generation (RAG) concepts

• Agentic AI workflows and AI-based decision automation

• Advanced prompt engineering and orchestration

IMPACT & OUTCOMES

Success in this role will be measured by the engineer’s ability to deliver tangible operational improvements, including:

• Reduction in manual operational tasks

• Time savings for Workforce Management analysts

• Increased operational productivity

• Improved reporting automation and data availability

• Adoption of automation capabilities within operations teams

• Creation of scalable automation solutions that can be replicated globally

Forward Deployed Engineers are expected to deliver measurable impact, not just technical deliverables.

WHAT YOU BRING

• Minimum 5+ years of strong, hands-on experience in software engineering, complex automation development, or technical solution engineering.

• Proven track record of delivering high-impact, production-ready solutions in fast-paced, iterative environments.

• A forward-looking technical mindset: You don't just know today's RPA and scripting tools; you actively experiment with and understand how to apply emerging AI technologies (e.g., LLMs, Agentic workflows) to real-world business problems.

- Bachelor’s degree in a technical discipline such as

• Computer Science

• Software Engineering

• Data Science

• Artificial Intelligence

• Mathematics

• Electrical Engineering

• (Equivalent practical experience building complex automation systems may also be considered).

• Demonstrated ability to translate operational problems into technical automation solutions.

• Strong problem-solving mindset and ability to independently drive solutions from concept to deployment.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with non-technical stakeholders.

• Strong presentation skills, including the ability to clearly explain automation solutions and demonstrate business impact.

• A teaching mindset, capable of guiding operational teams in adopting automation tools and practices.

• Professional maturity and attitude required to work embedded within operational environments and build trust with frontline teams.

PREFERRED QUALIFICATIONS

Experience automating contact center operations, Workforce Management processes, or operational reporting environments.

Experience with platforms such as

• Verint WFM

• Workday

• Operational analytics or BI environments

• Exposure to Agentic AI frameworks and intelligent automation platforms.

• Experience building automation enablement programs or supporting citizen developer initiatives.

• Experience quantifying operational impact and building ROI-driven automation business cases.

• Comfort working in cross-functional environments involving engineering, operations, and enterprise architecture teams.