Compatibility brief · Discovered by NoBoards 8d ago

Support Engineer Tier 2 (Remote)

helpware-inc · Mexico, MX

Sponsorship not statedRemote · worldwideHiring geography needs source review3+ years requestedIndustry: cybersecurity

Extracted role summary · not eligibility evidence

L2 Support Engineer for CyberArk Privilege Cloud (PAM-as-a-Service), performing deep-dive troubleshooting and supporting secure access infrastructure.

CyberArk Privilege CloudWindows ServerWindows ClusteringNetwork Load BalancingLinuxUnixTCP/IPDNSFirewallPowerShell

Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2) Role Overview: The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment. This role focuses on the infrastructure supporting the Vault, management of sessions, and web access portals.

Duties and Responsibilities

Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager. Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues. Manage and rotate privileged credentials across Windows, Linux, and Database platforms. Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows. Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.

Core Technical Requirements

Must-Have: 3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level).

Infrastructure

Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration.

OS Diversity

Experience working with Linux or Unix Operating Systems (Command line proficiency).

Networking

Proficiency in TCP/IP, DNS, and Firewall configurations to ensure SaaS-to-On-Prem connectivity. Packet analysis.

Education

Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.).

Analysis

Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs.