Support Engineer - Jealotts Hill
Position: Support Engineer – Jealott's Hill Location: Jealott's Hill, Southeast England, with UK & international travel Salary: From £44,000 based on experience Employment Type: Full-Time (Monday - Friday 37.5hrs) At Labman Automation, we design and build bespoke robotic systems that enable science through technology. Our work supports global customers across industries from pharmaceuticals to materials science, developing automation that makes the world’s most advanced research faster, safer, and more sustainable.
As a Support Engineer based at Jealott's Hill, you'll play a key role in keeping our customers' laboratory automation systems running reliably, safely and efficiently. You'll provide hands-on technical support across systems located around Jealott's Hill and Southeast England, as well as having opportunities to support Labman systems across the UK and worldwide. This is a varied, practical engineering role where no two days are quite the same.
You'll work directly with customers, troubleshooting mechanical, electrical and software issues, carrying out preventative maintenance and upgrades, installing systems and helping customers get the very best from their Labman equipment.
What You’ll Do
Install, commission, maintain and repair Labman laboratory automation systems. Carry out preventative maintenance, upgrades and reactive fault-finding across mechanical, electrical and software issues. Provide hands-on and remote technical support, investigating problems and identifying effective long-term solutions. Test system performance and ensure equipment continues to meet Labman quality and safety standards. Build strong customer relationships and provide operator and basic maintenance training.
Complete clear and accurate service reports, maintenance records and technical documentation. Work closely with our engineering teams, with regular travel to customer sites across the UK and internationally, as well as visits to Labman HQ and Liverpool. Travel to customer sites across the UK and internationally for installations, maintenance, investigations and upgrades.
What You’ll Need
A can do, positive attitude. Strong practical electromechanical or mechanical engineering skills. Good problem-solving and fault-finding ability, including the confidence to troubleshoot without detailed service manuals. A hands-on approach and confidence using engineering hand tools. Strong communication skills and a professional, customer-focused approach. Ability to work independently, prioritise tasks and use your initiative. Good attention to detail and accurate documentation skills. Willingness to regularly travel within the UK and internationally.
Desirable
Experience with laboratory automation or other automated equipment. Experience in a field service or customer-facing engineering environment. Experience troubleshooting mechanical, electrical and software systems. Familiarity with remote support tools.
Company benefits
33 days' annual holiday (rising to 38 over 5 years) inc. public holidays Private Healthcare with Aviva 5% employer pension (no upper earnings cap) Travel opportunities in various roles Enhanced maternity pay (long service applicable) Enhanced paternity leave CPD support and annual subscription to appropriate body covered Labman Values: IN IT TOGETHER - Shared effort, shared success EXCELLENCE - Delivering the highest quality in everything we do HUMILITY - Grounded, respectful, and always learning SUSTAINABILITY - Building a business that lasts FUN - Friendly, enthusiastic, and a bit different