DevOps Engineer

io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. io enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

io , we move fast, work smart, and always keep our customers at the heart of what we do.

Here’s what we stand for

Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!

The 80/20 Rule

We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast. 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.

Be Direct

We give honest feedback, and tackle problems head-on. Clarity moves us forward!

Own It and Support Each Other

We step up, help out, and drive outcomes—together.

Build Human Connections

Work is better when we trust, care, and celebrate wins together. We’re a team! io 's cloud platform end-to-end: infrastructure, CI/CD, reliability, security, and cost. This is a software-engineering-first DevOps role. Our team builds internal platform tooling, runs deep infrastructure forensics, operates an increasingly AI-augmented workflow and also writes production code. You will work embedded with backend engineering on a high-throughput messaging platform built on AWS. g.

RDS, OpenSearch, ECS, Lambda, SQS) Experience in implementing Layer 7 defense with WAF and Layer 4 with Network Firewall, Good understanding on best practices of Rate limiting and DDoS. Also, well understading of securing network at layer 4.

Proficiency in using AI tools (Claude Code, Codex, or ChatGPT) for day-to-day work and building AI automations Experience with designing and provisioning highly-available and scalable solutions Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing Nimble and agile team player with the ability to thrive in a fast-paced start-up environment Being AWS Certified is a good-to-have What's in it for you You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.

You will grow more here than you would anywhere else, that is a promise. Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are! We offer a highly competitive compensation package. You'll receive a mental health allowance to support your health and wellness needs. Flexible working environment and working hours that fit your lifestyle, wherever you're based.