Infrastructure Engineer | Permanent WFH | Day Shift & Night Shift

S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team. Position Summary We are seeking a highly skilled and versatile Infrastructure Engineer to support, maintain, and enhance technology infrastructures. This role is responsible for managing and supporting on-premises and hybrid environments, including servers, virtualization platforms, data center infrastructure, Active Directory, Microsoft 365, Azure, storage, backup solutions, and end-user technical support.

The ideal candidate is a hands-on infrastructure generalist with strong troubleshooting abilities and broad experience across enterprise technologies. This individual will serve as a key technical resource, ensuring the reliability, performance, security, and scalability of our organization's and/or our client’s infrastructure while delivering exceptional support to users.

This role requires a critical thinker who can effectively troubleshoot complex issues in dynamic environments, work independently, and balance project-based work with escalated support responsibilities. Essential Responsibilities Administer and support Windows Server environments and core infrastructure services. Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and identity management. Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support.

Administer Microsoft Azure and hybrid identity environments including Microsoft Entra ID. Maintain VMware vSphere and Microsoft Hyper-V environments, including vCenter administration, cluster management, virtual machine provisioning, monitoring, patching, maintenance, upgrades, and troubleshooting. Support physical servers, storage systems, and data center operations. Manage backup and disaster recovery solutions to ensure business continuity. Provide Tier II/III technical support and serve as an escalation point for complex technical issues.

Troubleshoot infrastructure, application, hardware, virtualization, cloud, and end-user technology problems. Implement security best practices, system patching, vulnerability remediation, and infrastructure maintenance activities. Maintain technical documentation and participate in infrastructure projects, upgrades, migrations, and platform improvements. Collaborate with internal teams, vendors, business stakeholders, and clients to support organizational technology needs.

Effectively prioritize and manage a combination of project work, escalations, and operational support activities. Communicate directly with end users and clients to resolve technical issues and provide updates when required.

Qualifications 5+ years of experience supporting enterprise infrastructure environments. Bachelor's degree in Information Technology, Computer Science, or equivalent work experience. Experience providing advanced technical support, escalation handling, and troubleshooting. Strong communication, customer service, critical thinking, and problem-solving skills.

Strong experience with

Windows Server Administration Active Directory Microsoft 365 Administration Microsoft Azure and Entra ID VMware vSphere, vCenter, and/or Microsoft Hyper-V DNS, DHCP, and Group Policy Backup and recovery solutions Storage technologies and data center operations Preferred Qualifications Experience working in managed services (MSP) or multi-client environments. Experience with PowerShell or automation tools. Experience performing virtualization platform maintenance, patching, upgrades, and migrations.

Relevant certifications such as VMware VCP, Microsoft Azure, Microsoft 365, CompTIA Server+, or similar infrastructure-focused certifications.

Key Competencies Broad infrastructure knowledge Strong troubleshooting and analytical skills Critical thinking and problem-solving in dynamic environments Customer-focused approach Ability to prioritize and manage multiple responsibilities Excellent communication and teamwork skills Ability to work independently and as part of a collaborative team Commitment to continuous learning Compensation & Benefits 💵 Competitive pay, based on your experience and technical depth 🖥️ Brand new WFH gear: Laptop, monitor, headset 🏛️ Mandatory government benefits + 13th month pay 🏥 HMO (w/1 dependent) 🏖️ 15 days of PTO/year + Birthday Leave 🎓 Paid certifications + training aligned to your career goals 🎁 Year-end performance bonus