Deskside IT Support Engineer (Mac/Apple Specialist) – On-Site

Location: New York, NY – Fully On-Site at Client Location Employment Type: Full-Time, Permanent Are you a macOS expert who thrives on face-to-face interaction? We are seeking a dedicated Deskside IT Support Engineer to join our team. In this role, you will be employed by our MSP, but you will work 100% on-site as a dedicated, embedded engineer at one of our premier corporate client locations. You will serve as the trusted, visible face of IT, providing high-touch desktop support specifically tailored to a heavy Mac environment. This role combines the stability and growth opportunities of an established MSP with the focus and community of a dedicated single-site placement.

Key Responsibilities On-Site Support

Provide elite, face-to-face deskside technical support for local executives and staff.

Apple Ecosystem Management

Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.

Hardware & Software Lifecycle

Handle local hardware repairs, data migrations, and software installations.

MDM Administration

Utilize Addigy to manage, patch, configure, and secure macOS endpoints.

Documentation & Tickets

Keep highly accurate, up-to-date documentation and track your daily tasks.

Cross-Platform Integration

Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.

VIP Support

Deliver white-glove, priority technical assistance to C-suite executives and VIP users.

MSP Liaison

Act as the primary on-site bridge between the client’s local staff and our remote MSP service desk.

Qualifications & Skills Experience

3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.

OS Expertise

Advanced, deep-dive troubleshooting knowledge of macOS and iOS.

MDM Knowledge

Hands-on experience using Addigy or another similar MDM for Apple device management.

MSP Tools

Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.

Soft Skills

Exceptional customer service, clear communication, and a polished professional presence.

Autonomy

Ability to manage your daily on-site ticket queue independently with minimal direct supervision.

Certifications

Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable..

What We Offer The dynamic culture and career path of a leading Managed Service Provider. The consistency of working at a single, dedicated modern client workplace. Competitive salary, comprehensive healthcare benefits, 401(k) matching, and paid time off.