ServiceNow Developer Principal

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Developer Principal based in the United States. Join a technology-focused team driving enterprise transformation through advanced ServiceNow development, integration, and automation. In this remote role, you will lead the design, configuration, and enhancement of ServiceNow solutions that improve operational efficiency and service delivery.

You will work across IT Service Management (ITSM), Configuration Management Database (CMDB), custom applications, and enterprise integrations. Partnering with architects, product owners, and cross-functional teams, you will translate complex business requirements into scalable technical solutions. You will also champion platform governance, upgrade-safe development, and ITIL best practices to ensure reliable and sustainable outcomes.

Beyond hands-on engineering, you will mentor colleagues, influence technical decisions, and help improve delivery standards across Agile teams. This opportunity is ideal for an experienced ServiceNow professional seeking technical leadership, meaningful challenges, and continued career growth in a collaborative environment.

Accountabilities ServiceNow platform development

Design, configure, enhance, and maintain ServiceNow applications and workflows, with a focus on improving functionality, usability, scalability, and operational performance.

IT Service Management

Develop and optimize Incident, Change, and Problem Management workflows, including state models, assignment rules, and user interfaces, to streamline service delivery and reduce resolution times.

Automation and orchestration

Implement advanced automation using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes to improve operational efficiency and reduce manual processes.

Service Catalog and self-service

Maintain and customize Service Catalog items, record producers, and Service Portal components to improve user experience and increase self-service adoption.

CMDB and data management

Maintain configuration item structures, relationship mappings, and reconciliation rules aligned with the Common Service Data Model (CSDM). Troubleshoot data accuracy issues, Identification and Reconciliation Engine (IRE) rules, and data transformation problems.

Custom application development

Design, build, and support upgrade-safe applications using ServiceNow Studio and Application Engine, ensuring appropriate application scoping, security controls, and maintainability.

Enterprise integrations

Develop and troubleshoot inbound and outbound REST and SOAP APIs, IntegrationHub spokes, and MID Server configurations to connect ServiceNow with external systems and enterprise platforms.

Technical design and governance

Collaborate with architects, product owners, process managers, and other stakeholders to define solution architectures, establish platform governance, and translate business requirements into technical specifications.

Agile delivery and planning

Participate in Scrum activities, facilitate demonstrations and collaborative work sessions, refine user stories, estimate development effort, and support prioritization across individual and team workloads.

Platform maintenance and quality assurance

Support platform upgrades, instance cloning, automated testing through the Automated Test Framework (ATF), and other activities that maintain platform stability and reliability.

Technical documentation and continuous improvement

Prepare technical documentation, contribute to proposals and solution designs, identify process gaps, and implement improvements aligned with software development lifecycle (SDLC) best practices.

Technical leadership and mentoring

Guide team members, support talent development, share technical expertise, and promote high-quality engineering practices while ensuring delivery commitments and customer expectations are met.

Continuous learning

Monitor new ServiceNow capabilities and evaluate opportunities to improve platform functionality, automation, and overall service delivery.

Requirements Professional experience

At least five years of relevant professional experience in software development, ServiceNow implementation, platform administration, or related technical roles.

Education and training

Technical training, relevant certifications, or a degree in a related discipline.

Mandatory certification

ServiceNow Certified System Administrator (CSA).

ServiceNow expertise

Strong functional and technical knowledge of the ServiceNow platform, particularly Incident, Change, and Problem Management modules, along with experience in CMDB architecture and scoped application development.

Programming and development

Proficiency in JavaScript, Glide APIs, HTML/CSS, JSON, and XML, with practical experience building and maintaining ServiceNow applications and workflows.

Integration capabilities

Experience developing REST and SOAP integrations and working with IntegrationHub, MID Server administration, and third-party platform connectivity.

ITIL and service management

Solid understanding of ITIL processes and the ability to apply service management best practices to enterprise workflows and operational improvements.

Software development lifecycle

Strong understanding of SDLC methodologies, requirements gathering, testing, deployment, and platform maintenance, including experience working within Agile/Scrum environments.

Analytical and problem-solving skills

Ability to troubleshoot complex technical challenges, identify root causes, develop effective solutions, and address process inefficiencies.

Communication and stakeholder management

Excellent communication skills, with the ability to explain technical concepts, influence stakeholders at different levels, manage customer expectations, and collaborate across multidisciplinary teams.

Technical leadership

Experience guiding team progress, facilitating Agile ceremonies and Scrum demonstrations, reviewing solutions, estimating workloads, and mentoring colleagues to support professional development.

Documentation and solution design

Ability to produce clear technical documentation and contribute to proposals, architecture discussions, and solution design activities.

Innovation and adaptability

Creative thinking, a continuous improvement mindset, and the ability to adapt technical approaches to evolving business requirements.

Work authorization

Must qualify as a U.S. person under the role's stated eligibility requirements, which include U.S. citizens, lawful permanent residents, refugees, and asylees.

Background screening

Must be able to pass the required background investigation to obtain a Public Trust designation before starting the position.

Location and travel

The position is fully remote, with occasional travel expected at less than 10%.

Benefits Annual salary

Estimated range of $112,840–$143,750 , depending on experience, geographic location, and applicable contractual requirements. Actual compensation may vary.

Remote flexibility

Work remotely from an eligible location in the United States.

Flexible work schedule

Full-flex workweek options designed to support work-life balance.

Healthcare coverage

Multiple medical insurance plans, including options with Health Savings Accounts (HSAs), as well as dental and vision coverage.

Retirement savings

401(k) retirement plan with employer matching contributions.

Paid time off

Typically 15 days of paid leave per calendar year for new employees, prorated based on the hire date, plus 10 paid holidays annually.

Family and personal leave

Eligible employees may access paid parental leave, military leave, bereavement leave, jury duty leave, and up to 160 hours of paid family leave within a rolling 12-month period.

Income protection

Short- and long-term disability coverage, life insurance, accidental death and dismemberment insurance, and additional protection plans.

Career development

Access to career development resources, an AI-powered career tool, and internal mobility support to help employees pursue new opportunities.

Professional growth

Opportunities to expand technical expertise, contribute to enterprise technology initiatives, and collaborate with experienced software engineering professionals.

Recognition and workplace culture

Employee rewards programs, a collaborative culture of innovation, and an environment that values professional development and inclusion.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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