Techncial Support Engineer Residential - Europe
Your mission. Bună and a warm welcome from all of us here at Sungrow! As part of our Residential Energy Storage Service team, you will act as a technical Center of Expertise, supporting customers, installers, service partners, and field service engineers throughout Europe. Keep in mind this is a 2-year limited opportunity with possible extension. Curious what your day-to-day could look like?
Let’s dive in
Provide expert technical support for residential energy storage solutions, including inverters, batteries, energy management systems, communication interfaces, and related components. Analyze and resolve complex installation, commissioning, communication, and system-performance issues while acting as an escalation point for field service engineers. Deliver engaging technical training in English to customers, installers, service partners, and internal teams, strengthening their installation, troubleshooting, commissioning, and maintenance capabilities.
Create and continuously improve practical technical resources such as troubleshooting guides, installation instructions, FAQs, and training materials. Identify recurring technical issues across the European market and provide structured feedback to R&D, product management, and headquarters to support continuous product and service improvement. Support product launches and technical workshops while collaborating with hotline, spare-parts, field service, and service operations teams to improve end-to-end technical support. Your profile.
Sounds like an interesting technical challenge? Great. To feel at home in this role and make a real impact, your background should look something like this: You hold a Bachelor's degree or higher in Electrical Engineering, Power Electronics, Energy Systems, Automation, or another relevant technical field. You bring 3+ years of hands-on experience in technical support, commissioning, troubleshooting, or after-sales service involving residential energy storage systems, photovoltaic inverters, batteries, or closely related technologies.
You have a solid understanding of residential energy storage architecture, electrical installation, system commissioning, communication protocols, and common technical failure modes. You are comfortable investigating technical problems independently and translating complex findings into practical solutions for installers, customers, and service engineers. You have experience delivering technical training or presenting technical solutions, combined with strong communication, presentation, teamwork, and cross-functional collaboration skills.
Your English and Romania are at C1 level or above.