Desktop Support Engineer

On-Site Desktop Support opportunity in Instanbul Participate in troubleshooting for both hardware and software issues; Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations Laptop provisioning support with proficiency in both Windows and MacOS Understanding of endpoint management tool Intune and JAMF to manage and troubleshoot the devices and applications.

, helping to resolve Network and compute issues incollaboration with the vendor(s) providing infrastructure and network support). , User Devices, user software). , installation instructions, provide “how-to” assistance). Cognizant responsible for providing instructions/guides to Partner Technicians, to be shared with the End Users.

, setups, break-fix, technical support) per Service Requests at designated client locations and during designated service hours Manage/coordinate third party audio and visual equipment installation projects (at FTE sites and act as escort at dispatch sites if required.

Support to assist End Users with third party coordination and set up of End User devices including coordination with third party mobile data and voice carriers) Configure all BIOS and hardware settings if required Configure Operating System settings and system drivers if required Configure all Applications included within the Core Image and any base Layered Applications approved by Client Ensure that encryption, authentication, VPN and other access management Software is configured in accordance with Client’s policies and procedures; and ensure that network connectivity settings are properly Configured.

Implement and deploy End User device software patches in alignment with client’s corporate compliance policies Implement and deploy End User device hardware upgrades and software patches in alignment with lient’s corporate compliance policies Decommission End User Equipment from the client asset systems upon the decommissioning/removal from the client environment Ticket Content: Make sure the ticket contains enough detail. If it is neither within scope or the ticket is not detailed enough, then you need to contact requester.

Also, escalate to team leader or manager if advice is needed. Escorting break-fix partner/Vendor up to device location, if required Campus desk side support team will provide enhanced support services to authorized VIPs that include a walk-up service, where identified. A&O IT Group As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services.

Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally. This role is subject to a post-offer Background Verification in accordance with the local country legislation. NO AGENCIES We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed.

We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.